Política de envío

SHIPPING POLICY

Last updated: January 4, 2026

Welcome to SILK & QUARTZ. This Shipping Policy explains our order processing time, delivery estimates, shipping fees, and taxes. If you have any questions, please contact us at 454424818@qq.com.

1. Shipping Destinations
   We currently ship to:

• United States、United Kingdom

Note: We do not ship to PO Boxes or APO/FPO addresses .

1. Shipping Origin
   All orders are shipped from China. Delivery times are estimates and may vary due to customs inspections, flight schedules, peak seasons, weather, or other factors beyond our control.

2. Processing Time
   Once your payment is confirmed, we will process and dispatch your order within 1 business days.

3. Estimated Delivery Time
   Estimated transit times after dispatch (processing time not included):

• United States: approximately 14 days

• United Kingdom: approximately 15 days

Please note: These are average estimates under normal conditions. Delays may occur due to customs, peak seasons, weather, or other unforeseen circumstances.

1. Shipping Fees
   Shipping fees are calculated based on package weight and will be shown automatically at checkout.

• Different weight tiers have different shipping rates

• Heavier orders may result in higher shipping costs

1. Taxes & Duties
   Prices on our store are tax-inclusive, meaning applicable taxes and import duties are included.
   In most cases, you should not need to pay additional taxes upon delivery.

In rare cases, extra administrative charges may be requested by local authorities or the carrier. If this happens, please contact us and we will assist you.

1. Order Tracking
   Once your order is shipped, you will receive a shipping confirmation email with tracking information.

• Tracking usually updates within 24–72 hours after dispatch (international tracking updates may take longer)

• If tracking has not updated for an extended period, please contact us at 454424818@qq.com.

1. Incorrect Address / Failed Delivery
   Please make sure your shipping address, postcode/ZIP code, and phone number are correct.
   If delivery fails due to customer reasons (e.g., incorrect address, refused delivery, or unsuccessful delivery attempts), additional reshipping or return fees may apply.

2. Lost or Damaged Packages
   If you experience any of the following, please contact us within the timeframes below and provide your order number and supporting evidence (photos/videos):

• Marked as delivered but not received: contact us within 7 days of the delivery scan

• Damaged package: contact us within 48 hours of delivery and provide unboxing photos/videos

We will help you file an inquiry with the carrier and provide a resolution based on the investigation results.

1. Contact Us
   Email: 454424818@qq.com.
   Customer Service Hours: Mon–Fri 9:00–18:00 (CN)